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How to book tickets

Box Office

You can book tickets for performances at Tobacco Factory Theatres (and other venues for which we act as Box Office, including the Hen & Chicken) by browsing the What’s On section (click the ‘Book online’ button below or choose ‘What’s On in the left hand menu) or by clicking the “Book Online” button on a show’s listing page.

Book tickets online

You can also book tickets in advance for any performance at Tobacco Factory Theatres by calling the Box Office on 0117 9020344 or coming into the Box Office in person.

Our Box Office is situated inside the entrance of:
Tobacco Factory Theatres
Raleigh Road
Southville
Bristol BS3 1TF

PHONE WAITING TIME
Please note that sometimes our Box Office can be very busy. Waiting times on the phone lines should be no more than 10 minutes. If your call is not picked up by then, please try again another time or email .(JavaScript must be enabled to view this email address).

Booking enquiries can be made by emailing .(JavaScript must be enabled to view this email address). If emailing, please do not include your card details – we will call you back for information. Please include a daytime telephone number for all booking methods. Cheques should be made payable to Tobacco Factory Arts Trust.



Box Office Hours

NORMAL OPENING HOURS
(Effective from Monday 22 July 2013)
10am - 6.30pm
CLOSED SUNDAYS and BANK HOLIDAYS*

Online booking is available 24 hours a day with no booking fees!
*Please note that a box office member of staff will be on the desk 2 hours prior a show for ticket collections.

Our opening hours may vary during periods like summer and Christmas. We will add details of altered times to this page and our news section as soon as they are confirmed. But if you are unsure, please call the Box Office to check opening times before making a special trip. To see our Christmas 2014 opening hours for Box Office and Administration Office please click here.

Box Office Sales

We accept all major credit and debit cards, except American Express.

Collection

We can now post your tickets second class from an extra charge of £1 and can post up to 20 tickets per envelope. Alternatively you can collect the tickets any time from the time of booking, up until the night of the show. Please bring the card you paid with for identification.

Online Sales

You can also book tickets online. Just click the “book online” button underneath the pricing information on a production’s listing page.

When booking offers online please note that you can only book for one show offer per transaction, if you want to book offers (e.g. family tickets) for two different shows, you will need to complete the booking for each individual show in a separate transaction in order for both offers to apply. Alternatively, give us a call on 0117 902 0344 and we’ll be happy to help.

Refunds/Cancellations

Please note we do not offer refunds. If a show is sold out then we can try and resell your ticket at the charge of £1 per ticket resold. We cannot guarantee the re-sell of your ticket. If sold, we will refund you via the payment method you bought with. In the event of a cancelled show, tickets can be exchanged to another date of the same performance or a full refund will be issued, including booking fee.

Exchanges

We can exchange tickets for other performances of the same production (subject to availability) if 48 hours notice is given. A £1 Administration Fee will apply for exchanges.

Prices

Ticket prices vary for different performances and can be found in What’s On.

Concessions

Concessions are available for most performances and prices can be found in ‘What’s On’. Concessionary tickets are available for under 16’s, full time students, benefit claimants, registered disabled, over 60’s and Equity members. Valid Student ID will be required upon collection.

Reservations

Tickets can be reserved for a maximum of 48 hours – full payment is then required. If we do not hear from you by the 48 hour deadline tickets will be released back to public sale. We cannot reserve tickets to be paid on the door on the performance night. Full payment must be received at least 2 hours before the start of a show.

External Venues

If you are buying tickets for shows in a venue other than Tobacco Factory Theatres or Brewery Theatre, your tickets can be collected either for the Tobacco Factory Theatres Box Office beforehand, or at the venue on the day of the performance. Please bring the card and the confirmation email to collect.

Groups

For certain shows, for every ten tickets bought by a school or group, the eleventh is free. Other group discounts may apply. NB This offer is not available online. Please ask the Box Office for further details.