How to book tickets
You can book tickets for performances at Tobacco Factory Theatres (and other venues for which we act as Box Office, including the Hen & Chicken) by browsing the What’s On section (click the ‘Book online’ button below or choose ‘What’s On in the left hand menu) or by clicking the “Book Online” button on a show’s listing page.
Please do be aware that a booking fee of £2.50 per transaction applies to all online sales.
You can also book tickets in advance for any performance at Tobacco Factory Theatres by calling the Box Office on 0117 9020344 or coming into the Box Office in person.
Our Box Office is situated inside the entrance of:
Tobacco Factory Theatres
Bristol BS3 1TF
PHONE WAITING TIME
Box Office Hours
NORMAL OPENING HOURS
(Effective from Monday 22 July 2013)
10am - 6.30pm
CLOSED SUNDAYS and BANK HOLIDAYS*
Online booking is available 24 hours a day.
*Please note that a box office member of staff will be on the desk 2 hours prior a show for ticket collections.
Please note our opening hours may vary during periods like summer and Christmas. We will add details of altered times to this page and our news section as soon as they are confirmed. But if you are unsure, please call the Box Office to check opening times before making a special trip.
Box Office Sales
We accept all major credit and debit cards, except American Express. A Card Handling Fee of 50p for 1 ticket or £1 for 2 or more tickets applies for all card transactions.
We do not post tickets. You can collect the tickets any time from the time of booking, up until the night of the show. Please bring the card you paid with for identification.
You can also book tickets online. Just click the “book online” button underneath the pricing information on a production’s listing page. Please note that a booking fee of £2.50 applies to all online sales.
Please note we do not offer refunds. If a show is sold out then we can try and resell your ticket at the charge of £1 per ticket resold. We cannot guarantee the re-sell of your ticket. If sold, we will refund you via the payment method you bought with. In the event of a cancelled show, tickets can be exchanged to another date of the same performance or a full refund will be issued, including booking fee.
We can exchange tickets for other performances of the same production (subject to availability) if 48 hours notice is given. A £1 Administration Fee will apply for exchanges.
Ticket prices vary for different performances and can be found in What’s On.
Concessions are available for most performances and prices can be found in ‘What’s On’. Concessionary tickets are available for under 16’s, full time students, benefit claimants, registered disabled, over 60’s and Equity members. Valid Student ID will be required upon collection.
Tickets can be reserved for a maximum of 48 hours – full payment is then required. If we do not hear from you by the 48 hour deadline tickets will be released back to public sale. We cannot reserve tickets to be paid on the door on the performance night. Full payment must be received at least 2 hours before the start of a show.
If you are buying tickets for shows in a venue other than Tobacco Factory Theatres or Brewery Theatre, your tickets can be collected either for the Tobacco Factory Theatres Box Office beforehand, or at the venue on the day of the performance. Please bring the card and the confirmation email to collect.
For certain shows, for every ten tickets bought by a school or group, the eleventh is free. Other group discounts may apply. NB This offer is not available online. Please ask the Box Office for further details.