How to Book

Booking Information

Posting or collecting your tickets

For shows at Tobacco Factory Theatres

We can post out orders of up to 10 tickets up to five days before the performance (excludes unreserved performances and tickets which require proof of ID). There is an admin fee of £1 per transaction. If you require posting of 10+ tickets or if your tickets have not arrived five days before the show, please contact the Box Office.

Alternatively, you can collect tickets during Box Office opening hours. Please bring the card you paid with for identification.

For shows at Tobacco Factory Theatres BEYOND venues or other external venues

If you are buying tickets for shows in a venue other than our Factory Theatre, your tickets can be collected either from our Box Office at Tobacco Factory Theatres before the day of the performance, or at the venue just before the performance. Please bring the card and your confirmation email to collect.

Payment

We accept all major credit and debit cards except American Express.
Cheques should be made payable to Tobacco Factory Arts Trust.

Seating

Some of our shows are reserved and some are unreserved. You will be able to tell when booking your tickets, depending on whether you are given the option to select your own seat. If the show is unreserved, please consider arriving well in advance.

We have recently made some changes to our booking process. From February 2018, the majority of reserved shows will have a selection of different prices across the auditorium. We are also releasing areas of the auditorium from front to back, depending on demand. Book Early for the Best Price. For more information on changes to our pricing see our blog.

Concessions

From February 2018: Concessions may be available for Children (16 and under). Patrons with disabilities will be offered reasonable adjustments and free carer tickets as needed.

Concessions are available at the discretion of the producing company, so may not be available for all productions. When collecting concessionary tickets, proof of eligibility must be provided.

For more information on changes to our pricing see our blog.

Reservations

Tickets can be reserved for a maximum of 48 hours – full payment is then required. If we do not hear from you by the 48 hour deadline tickets will be released back to public sale. We cannot reserve tickets to be paid for on the door on the performance night. Full payment must be received at least 2 hours before the start of a show.

Refunds and Exchanges

We cannot offer refunds, but tickets can be exchanged up to 48 hours before the show for another performance of the same production (subject to availability). An administration charge of £1 applies.

If a show is sold out then we can try and re-sell your ticket at the charge of £1 per ticket re-sold. We cannot guarantee the re-sell of your ticket. If sold, we will refund you via the payment method with which you bought the ticket.

If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.

Groups/Schools

For certain performances, for every ten tickets bought by a school or group, the eleventh is free. Please note that this offer is not available online. Other group and school discounts may apply. Groups and Schools have a week’s priority booking, alongside our Members, before the general public. Please contact our Box Office for more information.

Offers

When booking offers online please note that you can only book for one show offer per transaction. If you want to book offers (e.g. family tickets) for two different shows, you will need to complete the booking for each individual show in a separate transaction in order for both offers to apply.

Most offers will be applied automatically when you add the correct combination of tickets to the basket. Occasionally you might need to add a promo code when prompted.

Please see the original offer details or contact the Box Office for further clarification on how to book for a particular offer; a member of our team will be happy to help.

ACCESS

For more information on accessibility at Tobacco Factory Theatres and how to book accessible seating please see our Access page.

Booking Terms and Conditions

You will be asked to accept the following terms and conditions before booking tickets for any performance via the Box Office at Tobacco Factory Theatres.

Tickets

• All tickets are non-refundable.
• Tickets may be exchanged for a future performance of the same production with at least 48 hours’ notice, subject to availability.
• Tickets may be put up for re-sale by Tobacco Factory Theatres only. Tickets cannot be sold through any third party and tickets found to be re-sold through this method will be refused admission. If Tobacco Factory Theatres re-sells your tickets, money will be refunded back to the original booker via the original payment method or a credit note issued for future use at Tobacco Factory Theatres only.
• Appropriate ID is required for all concessionary tickets. If ID is not shown, then the difference will need to be paid to make it a full price ticket.
  Please check your ticket at the time of purchase as errors cannot be corrected at a later date.
• A single delivery fee of £1.00 is available for some performances. This is not available for performances with unreserved seating and some external venues.
• Tobacco Factory Theatres acts as an agency to sell tickets for outside events and events at other venues. Tickets can be collected from external venues from 30 minutes before the performance time at the external venue.
• Only one discount can apply to any one ticket.
• Tobacco Factory Theatres reserves the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased.
• Lost or forgotten reserved seating tickets can be reprinted on the day of performance with proof of ID. Tickets for shows with unreserved seating can be reprinted on the day of performance, but you will be admitted into the auditorium once everyone else has been seated.
• If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.

Performance

• Tobacco Factory Theatres reserves the right to refuse admission
• Latecomers may not be admitted whilst a performance is in progress. To avoid disturbance to other patrons, you may be seated in seats other than those you have booked at a suitable break in the performance.
• Re-admission during the performance is at the discretion of the Duty Manager.
• Tobacco Factory Theatres reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
• The use of cameras or any recording devise is strictly prohibited.
• Please switch off all mobile phones before entering the performance.
• Customers must not obstruct any stairway or gangway in the auditorium and must not affect the enjoyment of other audience members and/or the running of the venue/performance and/or cause a risk to the safety of the audience.
• In line with our child protection policy, children under the age of 14 must be accompanied by a paying adult over the age of 18. Children under 18 months do not need a ticket, as long as you are happy for them to sit on your lap.

General

• Tobacco Factory Theatres is a no smoking building.
• Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable.
• Tobacco Factory Theatres acts as a ticket agent for external events. These events are not promoted by Tobacco Factory Theatres and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.